Front Desk Agent Overnight

IHG Hotels & Resorts; Fort Leonard Wood (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking an overnight front desk associate in Missouri to welcome guests, register them, and manage check-in/out procedures. You will handle phone inquiries, process payments, and help with reservations while providing excellent service.

The role requires a High School diploma and at least one year in front desk/guest service, with fluent English. Benefits include PTO, medical/dental/vision, 401k, and other eligible offerings.

Qualifications

• High School diploma or equivalent; one-year front desk/guest service experience preferred.
• Must speak fluent English; other languages preferred.

Responsibilities

• Check-in/check-out guests promptly and professionally.
• Register guests, issue room keys, and provide information on services.
• Answer phones promptly and courteously.
• Process cash and credit card transactions accurately.
• Complete and transmit daily accounting reports.
• Handle guest requests and resolve complaints to ensure satisfaction.
• Upsell rooms to maximize revenue.
• Assist with reservations and changes as requested.
• Coordinate with other departments to ensure smooth service.
• Perform additional duties as assigned.

Skills

Front desk experience

Cash handling

Guest service

Phone etiquette

Upselling

Education

High School diploma or equivalent

Job description

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.This position works during the overnight shift. The hourly pay rate for this position is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and may other benefits to eligible employees.

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.

• Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with establishedprocedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

• Complete and transmit daily accounting reports and prepare them for review by hotel management

• Issue, control and release guest safe-deposit boxes.

• Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

• Respond appropriately to guest complaints.Make appropriate service recovery gestures in order

to ensure total guest satisfaction.

• May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

• Promote teamwork and quality service through daily communications and coordination with

other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guestrequests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front desk/guest service experience.Some college preferred.Must speak fluent English.Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas

• Carrying or lifting items weighing up to 50 pounds

• Handling objects, products and computer equipment

• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often.

• Basic math skills are used frequently.

• Problem solving, reasoning, motivating and training abilities are often used.

• Required to work the overnight shift

• May be required to work other shifts, weekends, and/or holidays.

Work Area: Front Office

EOE/VET/DISABLED