Front Desk Agent - Opera system

Bridge Point; Woburn (MA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Travel covered

Work across the U.S.

Diverse assignments

Supportive team

Job summary

Bridge Point seeks a Front Desk Attendant for its Travel Task Force, delivering check-in/out services and guest support at audit sites and mobile bases across the U.S. The role emphasizes clear communication, organized records, and collaboration with operations teams.

Ideal candidates will have Opera system experience, strong customer service skills, and flexibility for evenings/weekends. Travel is a core component of the assignment, with travel expenses covered by the company.

Qualifications

• Must have Opera system experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Basic proficiency in scheduling, recordkeeping, and front desk tools or software.
• Organized and detail-oriented with multitasking abilities.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Greet and assist team members and visitors in a professional and courteous manner.
• Manage check-in/check-out processes, including issuing room keys and confirming reservations.
• Maintain accurate records of occupancy, arrivals, and departures.
• Coordinate with housekeeping, culinary, and operations teams to fulfill guest requests and resolve concerns.
• Answer phones, direct calls, and respond to inquiries regarding schedules, accommodations, and facilities.
• Monitor front desk area to ensure cleanliness, organization, and proper signage.
• Handle and log delivery of supplies, mail, and essential documents for team members.
• Report facility maintenance issues or safety concerns to appropriate personnel promptly.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Tools

Opera system

Job description

We are a dynamic and growing workforce solutions partner specializing in task force assignments within the hospitality industry and beyond. We collaborate with hotels, resorts, and other businesses nationwide to deliver expert-level interim and long-term support. While much of our work involves travel-based roles, we also offer local assignments for those seeking opportunities closer to home.

Join our Task Force team and bring your experience nationwide! We're looking for passionate, adaptable individuals who are eager to grow, travel, or stay local and be part of something exciting. We cover all travel expenses for qualifying roles, so all you need to bring is your talent and a great attitude.

Job Summary:

The Front Desk Attendant serves as the primary point of contact for Travel Task Force team members at audit site accommodations or mobile base locations. This role ensures efficient check-in/out procedures, clear communication, and a welcoming environment to support the smooth execution of audit operations.

Key Responsibilities:

• Greet and assist team members and visitors in a professional and courteous manner
• Manage check-in/check-out processes, including issuing room keys and confirming reservations
• Maintain accurate records of occupancy, arrivals, and departures
• Coordinate with housekeeping, culinary, and operations teams to fulfill guest requests and resolve concerns
• Answer phones, direct calls, and respond to inquiries regarding schedules, accommodations, and facilities
• Monitor front desk area to ensure cleanliness, organization, and proper signage
• Handle and log delivery of supplies, mail, and essential documents for team members
• Report facility maintenance issues or safety concerns to appropriate personnel promptly

Qualifications:

• Must have Opera system experience
• Excellent verbal and written communication skills
• Strong interpersonal and customer service abilities
• Basic proficiency in scheduling, recordkeeping, and front desk tools or software
• Organized and detail-oriented with the ability to multitask
• Professional demeanor and problem-solving mindset
• Ability to work flexible hours, including evenings and weekends, as needed
• Comfortable working in a mobile or temporary work environment

Why Join Us?

• We pay for your travel
• Work in unique locations across the U.S.
• Gain diverse experience and expand your network
• Be part of a supportive, high-energy team that's as passionate as you are