Front Desk Agent/Concierge

trabajar365; Florida; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401(k)

401(k) matching

403(b)

Dental insurance

Paid time off

Vision insurance

Job summary

trabajar365 is seeking a Front Desk Agent/Concierge to greet guests, manage check-in/check-out, and assist with reservations in person. You will use OPERA and other systems to ensure smooth guest stays and respond to inquiries with top-tier service.

This paid role emphasizes hospitality expertise and guest satisfaction. The position involves coordinating with housekeeping and security, delivering local information, and following safety procedures.

Qualifications

• Strong background in hospitality front desk operations or concierge services.
• Multilingual or bilingual abilities to communicate with diverse guests.
• Proficiency with property management systems (PMS) such as OPERA.
• Excellent customer service with problem-solving focus.
• Knowledge of safety procedures and hotel emergency protocols.
• Excellent phone communication and etiquette.
• Night audit experience is a plus for overnight shifts.

Responsibilities

• Greet guests warmly and provide a professional first impression.
• Manage check-in and check-out using PMS like OPERA.
• Handle inquiries via phone, email, and in person with strong etiquette.
• Assist with reservations, modifications, cancellations, and special requests.
• Provide information about hotel amenities and local attractions.
• Coordinate with housekeeping, maintenance, and security teams.
• Follow hotel emergency procedures to ensure safety.

Skills

Hospitality experience

Multilingual communication

Customer service

Phone etiquette

Night audit experience

Tools

OPERA PMS

Job description

Job Overview

We are seeking a dynamic and energetic Front Desk Agent/Concierge to serve as the welcoming face of our hospitality team. In this vital role, you will be the first point of contact for guests, providing exceptional customer service, managing reservations, and ensuring a seamless experience from check-in to check-out. Your enthusiasm and professionalism will create a positive impression, fostering guest satisfaction and loyalty. This paid position offers an exciting opportunity to showcase your hospitality expertise and contribute to a memorable guest journey.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms
• Handle guest inquiries via phone, email, and in person with excellent phone etiquette and communication skills
• Assist with reservations, modifications, cancellations, and special requests using hospitality reservation systems
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences
• Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly and effectively
• Follow hotel emergency procedures to ensure safety and respond appropriately during incidents or emergencies

Skills

• Strong background in hospitality management with experience in hotel front desk operations or concierge services
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Proficiency in property management systems (PMS), especially OPERA or similar hotel management software
• Exceptional customer service skills with a focus on problem-solving and guest relations
• Knowledge of hotel emergency procedures and safety protocols to handle unexpected situations confidently
• Excellent phone communication skills coupled with professional phone etiquette
• Experience with night audit procedures is a plus for maintaining financial accuracy during overnight shifts

Join our team to deliver outstanding hospitality experiences! Your energy, attention to detail, and dedication will help create memorable stays for every guest while advancing your career in the vibrant world of hotel management.

Pay: $22.00 - $27.00 per hour

Expected hours: 42.0 per week

Benefits

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person