Front Desk Agent/Night Auditor - PART-TIME

Blue Sky Hospitality Solutions; Mobile (AL); On-site; Part time

Job summary

An established industry player in hospitality is seeking a dynamic Hotel Front Desk Agent/Auditor to be the welcoming face for guests. This role is crucial in managing reservations, ensuring a smooth check-in and check-out process, and providing excellent customer service. If you thrive in a fast-paced environment and enjoy creating memorable experiences for guests, this position is for you. The ideal candidate will have a flexible schedule, as shifts may vary, and will be responsible for maintaining high standards of service and guest satisfaction. Join a team that values detail, innovation, and collaboration in the heart of Mobile.

Qualifications

• 1 year of hotel experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Manage check-in and check-out tasks efficiently.
• Respond to guest inquiries and complaints professionally.
• Maintain accurate records of bookings and payments.

Skills

Customer Service

Hotel Reservation Software (Opera)

Gmail

Microsoft Office Suite (Word, Excel)

Telephone Etiquette

Communication Skills

Organizational Skills

Understanding of Travel Planning Websites

Education

High School Diploma or Equivalent

Tools

Opera

Microsoft Office Suite

Job description

We are looking for a dynamic Hotel Front Desk Agent / Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for a flexible person; There is no set schedule.

We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:

Sunday - Saturday

• 7am-3pm
• 3pm-11pm
• 11pm - 7am (sometimes)

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Maintain customers' privacy
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Know daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Report any unusual occurrences or requests to the Front Office Manager or General Manager
• Manage and resolve all guest complaints in a professional and courteous manner
• Perform other duties as assigned
• Perform cleaning duties

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
• Experience with the hotel reservation software Opera
• Experience with Gmail, Microsoft Office Suite (Word, Excel)
• Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
• Proper telephone etiquette
• Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com
• Engaging and Professional Customer Service Attitude
• Excellent communication and organizational skills toward the public, hotel staff and management

We are:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type:

• Part-time

Pay:

• From $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Ability to commute/relocate:

• Mobile, AL 36619: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person