Front Desk Night Auditor- Part Time

Snow King; Litchfield Park (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking motivated individuals to join their Front Desk team as Night Auditors. This role is crucial for creating memorable guest experiences, especially during the night shift. You will engage with guests, provide exceptional customer service, and ensure smooth check-in processes. The company values its employees and offers a supportive work environment with various benefits. If you have a passion for hospitality and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

Comprehensive Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Hotel Employee Rates

Ongoing Training and Development

Qualifications

• Engaging personality to create memorable first impressions.
• Knowledge of hotel and local area to assist guests.

Responsibilities

• Check guests in and fulfill special requests.
• Resolve problems and provide exceptional customer service.
• Maintain house bank and follow Night Audit procedures.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Hospitality Management Degree

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. We value our employees and are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. Pyramid Global Hospitality offers comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and hotel employee rates. We also provide ongoing training and development opportunities to help our team build skills and advance their careers. With over 230 properties worldwide, we support both newcomers and seasoned professionals in the hospitality industry. Join us and experience a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description

Since 1929, The Wigwam has been an Arizona landmark, welcoming guests to a historic and authentic Arizona experience. Located in Litchfield Park, AZ, this Four Diamond property features 331 guest rooms across 440 acres. We are seeking enthusiastic, driven individuals with a passion for excellence to join our team in creating memorable guest experiences. The Wigwam is an Equal Opportunity Employer committed to diversity and inclusion. Minority/Female/Disability/Veteran

Overview

We are looking for highly motivated individuals to join our Front Desk team as Night Auditors. The ideal candidate will use their engaging personality to create a memorable first impression for our guests. This role involves checking in guests, providing information about the hotel and local area, and serving during the key hours from 11pm to 7am.

Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service with engagement and sincerity
• Check guests in, ensure proper credit, note and fulfill special requests, and establish accurate information
• Resolve problems and “WOW” guests through recovery when needed
• Promote and sell hotel programs
• Interact professionally with hotel staff and assist other departments with necessary information
• Be knowledgeable of emergency procedures and policies
• Maintain house bank
• Generate, print, and distribute reports
• Follow Night Audit procedures with attention to detail
• Communicate pertinent information to the manager on duty
• Follow procedures on posting, charges, checks, deposits, and refunds
• Assist other departments as needed