Front Desk Agent - Marriott

CUSA, LLC; York (NE); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Bonus opportunity

Competitive hourly pay

Job summary

Fairfield Inn & Suites York, part of the Marriott brand, is seeking a Front Desk Agent to warmly welcome guests, check them in/out, and ensure a smooth arrival experience.

You will handle reservations, guest requests, and phone inquiries, coordinate with housekeeping, and maintain a clean, professional lobby while upholding Marriott service standards.

Qualifications

• Friendly, upbeat demeanor and strong communication.
• Ability to work mornings, evenings, weekends, and holidays.
• Hotel/front desk experience is not required; training provided.
• Commitment to Marriott service standards.

Responsibilities

• Welcome guests with a warm, efficient check-in/out.
• Handle reservations, room assignments, and guest requests.
• Answer phones and provide hotel and York area information.
• Resolve guest concerns quickly and professionally.
• Balance cash, credit transactions, and daily reports.
• Coordinate with housekeeping and maintenance to keep operations running smoothly.
• Maintain a clean, organized front desk and lobby area.
• Deliver Marriott-branded service standards.

Skills

Friendly personality

Communication skills

Problem solving

Calm under pressure

Punctual

Basic computer skills

Flexible schedule

Customer service

Job description

Front Desk Agent

Fairfield Inn & Suites by Marriott

York, Nebraska

You set the tone for every guest stay.

At the Fairfield Inn & Suites York, the front desk is the command center of the hotel. Guests arrive tired from the road, traveling for work, visiting family, or passing through Nebraska. You are the first person they meet and the person they remember when they leave.

We are looking for someone who is upbeat, organized, and genuinely enjoys helping people. If you like fast paced environments, solving problems, and making guests feel welcome, this is a strong opportunity to build hospitality experience with the Marriott brand.

What You Will Do

• Welcome guests and provide efficient, friendly check-in and check-out
• Handle reservations, room assignments, and guest requests
• Answer phones and assist guests with information about the hotel and the York area
• Resolve guest concerns quickly and professionally
• Balance and manage cash, credit card transactions, and daily reports
• Coordinate with housekeeping and maintenance to keep operations running smoothly
• Maintain a clean, organized, professional front desk and lobby area
• Deliver the service standards expected from a Marriott-branded hotel

What We Are Looking For

• Friendly, outgoing personality
• Strong communication and problem solving skills
• Ability to stay calm and organized during busy periods
• Dependable and punctual
• Basic computer skills
• Ability to work mornings, evenings, weekends, and holidays when needed
• Hotel experience is helpful but not required. We will train the right person

Why This Job Is Worth Considering

• Work for the Marriott brand, one of the most recognized hotel companies in the world
• Opportunity to grow into supervisor or management roles in hospitality
• Stable year-round business with travelers from across the country
• Positive team environment where your effort matters

Benefits Include

• Competitive hourly pay and bonus opportunity

CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.