Guest Experience Call Center Agent - Hotel Support

1-Hotels-5; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Starwood Hotels in Miami Beach seeks a friendly Call Center Agent to handle hotel calls, direct inquiries, and relay important information to guests and staff for a seamless experience.

The ideal candidate has at least 1 year of guest or customer service, is a team player, detail oriented, and able to multitask in a fast-paced environment. Flexible with a 24-hour operation and strong communication skills are essential.

Responsibilities

• Field hotel calls, direct them appropriately, and communicate critical information to guests and staff as needed.

Job description

Starwood Hotels in Miami Beach seeks a friendly Call Center Agent to handle hotel calls, direct inquiries, and relay important information to guests and staff for a seamless experience.

The ideal candidate has at least 1 year of guest or customer service, is a team player, detail oriented, and able to multitask in a fast-paced environment. Flexible with a 24-hour operation and strong communication skills are essential.