Front Desk Agent - IHG Experience

Holiday-Inn-Express-and-Suite; Windcrest (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Advancement opportunities

Professional development

Positive and supportive work环境

Job summary

Holiday Inn Express and Suite is seeking a friendly Front Desk Agent to manage reservations and greet guests with professional service at check-in and check-out. You will handle payments, issue keys, and respond to inquiries while maintaining a welcoming hotel atmosphere.

The role requires strong communication, multitasking, and comfort with computer systems. Evening and weekend availability is needed to support our guests' needs and events at the property.

Qualifications

• Previous front desk or customer service experience is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and manage a high-volume workload.
• Proficiency with computer systems and reservation software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Excellent communication

Interpersonal skills

Multitasking

Computer systems knowledge

Evenings/weekends availability

Tools

Microsoft Office

Reservation management systems

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment