Room Attendant - Executive & Admin

Seminole Hard Rock Hotel & Casino; New York (NY); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Job summary

Hard Rock Hotel New York seeks an Extra Room Attendant to join our team. The Room Attendant will maintain guest rooms and public areas to Hard Rock’s elevated standards, ensuring a welcoming, pristine environment for guests. You will clean rooms, replenish amenities, and support turnover with accuracy and care.

This non-exempt role emphasizes reliability, attention to detail, and teamwork to deliver a polished guest experience in a luxury setting.

Qualifications

• Customer-facing cleaning with high standards
• Ability to follow safety and cleanliness protocols
• Reliable, punctual, team-oriented
• Excellent communication with team and leadership

Responsibilities

• Clean and maintain guest rooms, make beds, replenish amenities, dust, vacuum, sanitize bathrooms.
• Keep rooms and public spaces organized and ready for guest arrival.
• Report maintenance issues and safety concerns promptly.
• Handle lost and found items with care.
• Coordinate with housekeeping leadership to ensure quick room turnover.
• Uphold safety standards and brand guidelines at all times.
• Deliver an extraordinary guest experience with attention to detail.

Skills

Attention to detail

Cleaning

Punctuality

Teamwork

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking an Extra Room Attendant to join our team. This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that each guest room and public space reflects our commitment to excellence, cleanliness, and attention to detail. The Room Attendant is responsible for maintaining the cleanliness and organization of guest rooms and assigned areas, ensuring that all spaces meet Hard Rock’s elevated standards and create a welcoming, comfortable environment for our guests.

WHAT YOU WILL ROCK

• In this role, you will be responsible for the daily cleaning and upkeep of guest rooms, including making beds, replenishing amenities, dusting, vacuuming, and sanitizing bathrooms and high-touch surfaces.
• Ensure all rooms are maintained to the highest standards, fully stocked, and ready for guest arrival in a timely manner.
• Report any maintenance issues, damages, or safety concerns promptly to ensure rooms remain in excellent condition.
• Follow proper procedures for handling lost and found items and ensure guest belongings are treated with care and respect.
• Collaborate with housekeeping leadership and other departments to ensure efficient room turnover and guest satisfaction.
• Maintain cleanliness in assigned service areas, linen closets, and carts, ensuring organization and readiness throughout your shift.
• Adhere to hotel safety standards, cleanliness protocols, and brand guidelines at all times.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional attention to detail and care.

WHAT YOU BRING, THE HARD ROCK STANDARD

• You take pride in creating clean, welcoming spaces for guests
• You demonstrate strong attention to detail and high standards of cleanliness
• You work efficiently while maintaining quality in a fast-paced environment
• You are reliable, punctual, and take ownership of your responsibilities
• You contribute to a collaborative, energized, and high-performing team
• You communicate professionally and respectfully with team members and leadership
• You are committed to delivering service that is both polished and personal

COMPENSATION & BENEFITS

This is a non-exempt role. We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks.

Pay Range: Pay Range: $2 - $50

Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Applicants must be authorized to work in the United States.

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Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!