Front Desk Agent

TPG Hotels and Resorts

Wilmington (NC)

On-site

USD 16,531 - 24,796

Part time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with company m

Paid Time Off, Vacation and Holidays

Employee Assistance Program

AMAZING HOTEL DISCOUNTS to any TPG in-

Job summary

TPG Hotels and Resorts in Wilmington, NC seeks a Front Desk Agent to be the first point of contact for guests, handling check-ins, check-outs, and inquiries with professionalism.

This role emphasizes strong guest service, clear communication, and cash handling, with collaboration across departments to ensure a welcoming experience. Part-time position with benefits available in an on-site hospitality setting.

Qualifications

High school education or equivalent experience.
Strong guest service orientation and hospitality knowledge preferred.
Basic accounting skills and familiarity with hospitality practices.
Ability to remain calm and professional; strong communication skills.

Responsibilities

Greeting guests, check-in and verify reservations with friendly, professional service.
Handle check-out procedures, process payments, and issue invoices or receipts.
Answer phone calls, direct inquiries, and respond to emails promptly.
Manage reservations, cancellations, and data entry in the system.
Assist guests with requests and local recommendations; resolve concerns promptly.
Perform administrative duties and maintain a clean, organized front desk area.
Monitor access, issue visitor badges, and collaborate with security when needed.
Handle cash transactions accurately and reconcile at shift end.
Coordinate with housekeeping, maintenance, and management for smooth operations.
Follow emergency procedures and assist guests and staff as required.

Skills

Guest service orientation

Basic accounting

Communication skills

Hospitality knowledge

Education

High school diploma or equivalent

Job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.

Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.

Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.

Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.

Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.

Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.

Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.

Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.

Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.

Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.

Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits