Front Desk Agent — Hospitality, Growth & Flexible Schedules

Westmont Hospitality Group; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Dental

Medical

Vision

Paid Sick Time

Paid Vacation

Paid Holidays

Birthday Pay

Life Insurance

401-K

Room discounts

Free Hot Meals per shift

Flexible Schedules

Fast Paced work environment

Travel Perks & Benefits

Recognition & Rewards

Growth Opportunities

Job summary

The Doubletree by Hilton Omaha Downtown is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and ensure a memorable stay. The role requires strong customer service and English communication skills, with shifts covering mornings and evenings.

Responsibilities include handling calls, concierge tasks, and coordinating with housekeeping and other departments to deliver outstanding service. Hospitality background and prior front desk experience are highly valued.

Qualifications

• Front desk experience is required.
• Hospitality experience or Hilton systems preferred.
• Must be able to communicate effectively in English, both verbally and in writing.

Responsibilities

• Check-in and check-out guests in a confident, professional, friendly manner.
• Assist guests at the front desk and manage courtesy calls.
• Handle phone service and PBX duties with clear, accurate information.
• Record guest requests and coordinate with other hotel departments.
• Maintain front desk and lobby areas clean and organized.
• Balance cash and process payments at end of shift.

Skills

Front desk experience

Customer service

English communication

Computer literacy

Job description

The Doubletree by Hilton Omaha Downtown is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and ensure a memorable stay. The role requires strong customer service and English communication skills, with shifts covering mornings and evenings.

Responsibilities include handling calls, concierge tasks, and coordinating with housekeeping and other departments to deliver outstanding service. Hospitality background and prior front desk experience are highly valued.