Residence Inn Louisville Northeast - Front Desk Agent Flex Shifts

Aimbridge Hospitality; Louisville (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent in Louisville, KY, to deliver exceptional customer service and manage guest interactions. This role involves multitasking and financial skills to ensure a seamless guest experience. Join a leading hotel known for its spacious suites and excellent amenities.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Provide outstanding service to guests and enhance guest satisfaction.
• Effectively convey information and address guest inquiries promptly.
• Manage multiple tasks including reservations and check-ins.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

hotel management software

Microsoft Office

Job description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION :

A leader among Northeast Louisville hotels, we've completed a full renovation with new amenities for easy extended stays. Located along I-265, we're situated 20 minutes from downtown in the Springhurst Commons area. Travelers will be productive while on the road with our free perks including parking, WiFi and grocery delivery. Guests get more space in our apartment-style suites. They're 50% larger than traditional hotel rooms and feature separate living areas with pullout sofas and fully-equipped kitchens. When our guests don't feel like cooking, they can join us for a free hot breakfast buffet served daily. Celebrate the end of a busy day at our new Residence Inn Mix featuring light fare and premium beer (Mon-Wed). A favorite among road warriors and vacationing families, our Louisville hotel features an indoor pool, outdoor SportCourt and BBQ area. We are close to Tom Sawyer Park and The Paddock Shops, just 5 minutes away.

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Front Desk Residence • Louisville, KY, US