Front Desk Supervisor - Hilton Garden Inn Austin Downtown

Remington Hotels; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Manager to oversee front desk operations and ensure exceptional guest experiences. In this dynamic role, you will manage staffing, training, and daily operations, utilizing the MICROS system to streamline processes. The ideal candidate will thrive in a fast-paced environment, demonstrating strong teamwork and conflict resolution skills while maintaining a high standard of service. Join a passionate team committed to providing memorable experiences for guests and contributing to a positive work atmosphere.

Qualifications

• Ability to manage front office operations and staff effectively.
• Strong communication skills for guest interaction and team collaboration.

Responsibilities

• Ensure proper staffing and training of front office associates.
• Manage daily operations using the MICROS system.
• Communicate guest needs effectively with other departments.

Skills

Customer Service

Teamwork

Conflict Resolution

Time Management

Tools

MICROS system

Job description

Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Qualifications

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!