Front Desk Agent

Bighornlaw; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a friendly Front Desk Agent to join their team in Louisville. This role involves ensuring guests have a pleasant stay by managing check-ins, confirming reservations, and assisting with special requests. You'll have the chance to enhance guest experiences while enjoying travel discounts at IHG properties worldwide. With both full-time and part-time positions available, this is a fantastic opportunity for individuals who thrive in dynamic environments and are passionate about customer service. If you're ready to make a difference in the hospitality industry, apply today!

Benefits

Travel Discounts at IHG Properties

Dynamic Work Environment

Qualifications

• Previous customer service or hospitality experience is preferred.
• Ability to stand for extended periods of time (8 hours per shift).

Responsibilities

• Greet and check in hotel guests upon arrival.
• Ensure that rooms are correctly booked and allocated to guests.
• Communicate room status updates with housekeeping staff.

Skills

Customer Service

Communication Skills

Typing Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Opera

Job description

Holiday Inn Express & Suites Louisville Downtown • Louisville, KY, US

Posted 4 days ago

Front Desk Agent - Saturday & Sunday AM/PM Shifts

Join our team in Louisville, KY, US as a Front Desk Agent! We are seeking a warm and welcoming individual to ensure our guests have a pleasant stay. Duties include confirming reservations, assisting with check-ins, handling special requests, processing payments, and maintaining good communication with colleagues. Enjoy the opportunity to enhance guest experiences and receive travel discounts at IHG properties worldwide by joining our IHG hotel family. Full-time and part-time positions are available. Don't miss out - apply today and seize this chance to be part of our team!

Responsibilities

• Greet and check in hotel guests upon arrival
• Ensure that rooms are correctly booked and allocated to guests
• Follow all credit, cash-handling, and check-cashing protocols
• Keep up-to-date records of room availability, prices, and types
• Present guests with hotel services and alternatives in order to increase sales
• Be informed of the hotel's amenities, services, and activities
• Communicate room status updates with housekeeping staff
• Refresh meeting rooms as needed
• Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

• High school diploma or equivalent
• Previous customer service or hospitality experience is preferred
• Working knowledge of Opera is a bonus
• Excellent communication skills in English, the primary language used in the workplace
• Ability to stand for extended periods of time (8 hours per shift)
• Ability to lift up to 40 pounds
• Strong typing, grasping, writing, and listening skills
• Please only apply if you meet each of these criteria

Compensation: $15 per hour

About Holiday Inn Express & Suites Louisville Downtown

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.