Front Desk Agent- Hampton- Opelika, AL

Au Hospitality; Opelika (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Holiday pay and PTO

Job summary

Au Hospitality in Opelika, AL is seeking a friendly Front Desk Agent to warmly welcome guests, manage reservations, and assist with guest needs for a seamless stay.

This role requires a positive attitude, flexibility to work nights and weekends, and the ability to operate front desk software. Prior hotel experience is a plus but not required; you will join a supportive team dedicated to guest satisfaction.

Qualifications

• Customer service mindset for guest-facing role.
• Willingness to work nights, weekends, and holidays.
• Ability to communicate clearly with guests and team members.
• Authorization to work in the United States.

Responsibilities

• Safeguard guest privacy and safety.
• Make, edit, and confirm reservations.
• Communicate with guests and team members to coordinate needs.
• Operate phones and computers efficiently at the front desk.
• Gather and interpret reports for daily operations.
• Maintain clean and inviting public areas of the hotel.
• Handle cash, keys, and deposits securely.
• Assist with other duties as assigned by supervisors.

Skills

Customer service mindset

Flexibility

Night/weekend availability

Authorization to work in the United St

Tools

Brand management software

Job description

Job Details

Job Location: Opelika, AL 36804

Are you passionate about hospitality and love making people feel at home? We are looking for friendly, service-oriented Front Desk Agents to become part of our work family!

As a Front Desk Agent, you’ll be the face of our hotel, ensuring every guest has a seamless, welcoming experience. From managing reservations to assisting guests with their needs, you’ll play a vital role in daily hotel operations while providing top-notch customer service.

Your Role Includes:

• Safeguarding guest privacy and safety
• Making, editing, and confirming reservations
• Communicating with guests and team members
• Operating phones and computers efficiently
• Gathering and interpreting reports
• Maintaining clean and inviting public areas
• Handling cash, keys, and deposits
• Assisting with other duties as assigned

What We’re Looking For:

• Dedication, flexibility, and a positive attitude
• Availability to work nights, weekends, and holidays
• Authorization to work in the United States
• Prior hotel front desk experience is a plus, but not required
• Ability to operate brand management software
• Physical capability to lift up to 50 lbs, push/pull cleaning carts, and frequently stand, walk, bend, or kneel

What We Offer:

• Competitive pay with holiday and PTO benefits
• A supportive team that mentors, challenges, and celebrates your growth

We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.