Assistant General Manager- Hampton- Opelika, AL

AH CAPPS LLC; Opelika (AL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Holiday pay

Job summary

AH CAPPS LLC invites applications for an Assistant General Manager position with Hampton in Opelika, AL. The role supports the General Manager by leading departments, ensuring policy compliance, managing budgets, and driving revenue and guest satisfaction targets.

The candidate will oversee operations, sales strategies, audits, and employee development, while coordinating with department heads and ensuring service excellence. Weekend shifts and night audit may be required as part of scheduling.

Qualifications

• Customer service background required.
• Strong leadership and team management skills.
• Experience with budgeting and operating budgets.

Responsibilities

• Holding regular briefings and meetings with all department heads.
• Overseeing capital projects, customer service, and property refurbishment.
• Handling guest complaints and supervising service recovery processes.
• Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Managing hotel profitability while exceeding revenue and guest satisfaction targets.
• Responding to audits to ensure continual operational improvement.
• Assisting with guest room cleaning when necessary.

Skills

Customer service

Leadership

Budgeting

Team leadership

Education

2-year degree in hotel management or related field, or equivalent hotel experience

Job description

Job Details

Job Location: Hampton - OP - Opelika, AL 36804

Position Type: Full Time

Are you a hospitality leader who thrives on solving problems, motivating teams, and creating outstanding guest experiences?

JOB RESPONSIBILITIES

The Assistant General Manager supports the General Manager by:

• Holding regular briefings and meetings with all department heads.
• Ensuring full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Overseeing capital projects, customer service, and property refurbishment.
• Handling guest complaints and supervising service recovery processes.
• Preparing, presenting, and achieving the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Managing hotel profitability while exceeding revenue and guest satisfaction targets.
• Making decisions in the best interest of the hotel and management team.
• Monitoring daily business reports and adjusting operations as needed.
• Ensuring accurate monthly financial outlooks for all departments.
• Maximizing room yield and hotel revenue through innovative sales strategies and management programs.
• Overseeing and supporting all hotel departments.
• Providing strong leadership to hotel team members.
• Responding to audits to ensure continual operational improvement.
• Assisting in sales and developing strong sales prospects.
• Safeguarding operational quality during internal and external audits.
• Complying with legal, OSHA, fire safety, and other regulatory requirements.
• Performing deep-cleaning tasks and special projects, as needed.
• Assisting with guest room cleaning when necessary.
• Completing all brand-specific training within the required timeframe.
• Achieving and exceeding guest satisfaction scores.
• Maintaining confidentiality of financial, guest, and employee information.
• Performing other duties as assigned.

This job description may change at any time without notice.

SCHEDULING EXPECTATIONS

The Assistant General Manager will work a variety of front desk shifts, including night audit. Weekend and occasional holiday work is required, with additional duties assigned as needed by the General Manager.

REQUIRED EDUCATION & EXPERIENCE

• 2-year degree in hotel management or related field, or equivalent hotel experience
• Excellent computer skills
• Customer service background

WORK AUTHORIZATION

Must be legally authorized to work in the United States.

WHAT WE OFFER

Join a team that values your growth and success! We provide:

• Competitive pay
• Paid time off
• Holiday pay
• A supportive team that mentors, challenges, and encourages you throughout your career

Does this sound like your next opportunity?

We are an Equal Opportunity Employer and participate in the E-Verify Program. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.