Front Desk Agent - Hampton Inn Phoenix Airport North

Remington Hospitality; Phoenix (AZ); On-site; USD 32,000 - 36,000; Full time

Job summary

Remington Hospitality in Phoenix, AZ is seeking a front desk associate to greet guests, check in/out promptly, assist with pre-registration, and block reservations when needed.

You will handle charges, know rate structures, manage reservations including same-day bookings, cancellations and relocations, and maintain knowledge of front office procedures.

Qualifications

• Front desk operations experience preferred.
• Cash handling and payment processing proficiency.
• Strong customer service and communication skills.
• Familiarity with reservations systems and procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Front desk operations

Cash handling

Guest service excellence

Reservations management

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.