Front Desk Agent - Hampton Inn Phoenix Airport North

remingtonhotelscareers; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hotels Careers is seeking a Front Desk Associate in Phoenix to warmly greet guests, check them in and out, and assist with pre-registration and reservations blocking. You will handle daily front desk duties with accuracy and professionalism.

The role requires strong guest service, cash handling, knowledge of rates and discounts, and the ability to work a flexible schedule including nights, weekends, and holidays; you will work as part of a team to deliver memorable guest experiences.

Qualifications

• Please note: strong guest service skills and ability to handle cash accurately.
• Experience with reservations and front desk software preferred.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Greet and check guests in and out of the hotel, assist with pre-registration and blocking reservations.
• Post charges accurately and efficiently for all guest transactions.
• Maintain working knowledge of Front Office system and daily transactions.
• Manage cash handling, including cash, checks and credit cards.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations

Communication

Education

High school diploma

Tools

Front Office System

Reservation Software

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)

• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.