Front Office Manager - Hampton Inn La Grande

Eternal Hotels LLC; La Grande (OR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

A national hospitality company is seeking a Front Office Manager for its Hampton Inn La Grande location. The role involves overseeing the Front Office staff, ensuring a professional atmosphere for guests, and handling guest relations effectively. The ideal candidate should have prior experience in hotel management, strong leadership skills, and the ability to multitask in a busy environment. The position offers health benefits, paid time off, and a schedule primarily during weekdays but may require flexibility during peak times.

Qualifications

• Prior hotel Front Office Manager experience is required.
• Previous experience with Choice Hotels is preferred.

Responsibilities

• Managing and training Front Office staff.
• Ensuring the front desk provides professional service.
• Dealing with guest inquiries and issues.
• Arranging staff scheduling.
• Acting as liaison between General Manager and staff.
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel.

Skills

Leadership skills

Multitasking

Diplomacy and communication

Time management

Education

Bachelor's degree or equivalent experience

Job description

Position titleFront Office Manager - Hampton Inn La GrandeDescriptionEternal Hotels is a national hospitality company primarily engaged in the management and ownership of upscale, midscale and economy hotels & restaurants.Our brands include the Red Lion Hotel Pasco WA, Best Western Pendleton OR, Holiday Inn Express Pendleton OR, Best Western Plus Dayton WA, Comfort Inn & Suites Walla Walla WA, Sleep Inn Pasco WA, Rodeway Inn Boardman OR, and Vintners Lodge Prosser WA. Eternal Hotels operates a group of RV Parks & Resorts including the RV Park at Vintners Lodge in Prosser, WA and the Driftwood RV Resort in Boardman, OR. The company also owns and operates gas stations, entertainment, and restaurant venues throughout Washington and Oregon. For more information, please visit the company’s website at .**Summary/Objective** A hotel Front Office Manager is tasked with making sure that the Front Office (the place where guests first come into contact with the hotel and staff) runs smoothly and effectively.Responsibilities**Essential Functions** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Managing and training the Front Office staff* Ensuring the front desk provides a professional and friendly service for guests* Dealing with guests* Arranging staff scheduling* Acting as liaison between General Manager and staff* The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.**Competencies*** Diplomacy and the ability to communicate clearly* Firm leadership skills* The ability to multitask, prioritize and manage time* The ability to perform under pressure* Must be highly motivated**Work Environment** You’ll be working in the guest-facing portion of hospitality. This means being in contact with people all the time.Though a hotel Front Office Manager creates their own schedule along with that of the other Front Office employees, the importance of the job usually means being on call at all times in case of emergency.**Physical Demands** While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.Qualifications**Required Education and Experience** Prior hotel Front Office Manager Experience. Prior experience with Choice Hotels.**Preferred Education and Experience** Bachelor’s degree or equivalent experience.Job BenefitsHealth Insurance Dental Insurance Vision Insurance Paid Time Off (Vacation & Sick)Job Location2830 Mulholland Dr., La Grande, OR, 97850, USAWorking HoursDays and hours of work are typically Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.Dear Candidate,I’m Amber Melling, the Human Resources Director and I would like to personally thank you for applying for the position.We screen all our applicants and will select candidates whose qualifications meet our requirements for this position. We do ask that you please be patient with us as we carefully review all resumes and reach out to candidates. Please no phone inquiries.If you are selected to continue in the recruitment process, we will contact you by phone to schedule an interview. If your qualifications do not meet the needs of the position, we will update you and keep your resume on file for future opportunities that match your skills and qualification.We wish you every success!Thank you,Amber Melling Human Resources Director