Front Desk Agent

Peppermillcareers; Reno (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Peppermillcareers in Reno, Nevada is hiring a Front Desk Agent responsible for checking in and out hotel guests while providing outstanding service. Key duties include managing guest check-ins, cashiering, and collaborating with supporting departments to ensure guest satisfaction.

The ideal candidate must be at least 18 years old with a high school diploma. Previous front desk and customer service experience are preferred. This role is essential in maximizing hotel revenue and ensuring a welcoming environment.

Qualifications

• Must be at least 18 years of age.
• Front Desk and customer service experience preferred.

Responsibilities

• Check hotel guests in and out.
• Maintain a bank and perform cashiering duties.
• Work well with supporting departments.
• Maximize revenue with suite upgrades.
• Maintain a clean workspace.

Skills

Customer service

Cashiering duties

Networking with departments

Education

High school diploma or equivalent

Job description

The Front Desk Agent is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Provide a seamless service experience for hotel guests by closely networking with other departments to meet and exceed guest needs.

Duties:

Check hotel guests in and out.

Maintain a bank and perform cashiering duties.

Work well with supporting departments (Reservations, Bell desk, Housekeeping, Information Desk, Concierge).

Maximize revenue with suite upgrades and rate integrity.

Maintain a clean, presentable, and welcoming workspace.

Qualifications:

Must be at least 18 years of age.

High school diploma or equivalent.

Front Desk and customer service experience preferred.