Front Desk Agent: Guest Service & Check-In Expert

Buffalo Lodging Associates; Hampton (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Employer  

Paid Vacation

Paid Holidays

Tuition Reimbursement

Hotel Discounts

Wellness Programs

Learning and Development

Employee Referral Program

Job summary

Buffalo Lodging Associates seeks a Front Desk Agent for the Hampton Inn Buffalo/Williamsville. You will greet guests, manage check-in/out, and coordinate reservations, while delivering outstanding guest service.

Typical shifts include 7 AM–3 PM and 3 PM–11 PM; weekend availability required. Benefits include medical/dental/vision, 401(k) match, paid time off, tuition reimbursement, and hotel discounts.

Qualifications

• Experience in front desk operations at a hotel or similar environment.
• Strong customer service and communication skills.
• Ability to handle cash, payments and guest information securely.

Responsibilities

• Greet guests and complete check-in/check-out in the Property Management System.
• Handle cash, credit card information and hotel transactions.
• Inform guests about hotel services and local attractions to enhance their stay.
• Take reservations by phone or in person and update/cancel in the system.

Skills

Guest service

Cash handling

Reservations

Check-in/out

Communication

Job description

Buffalo Lodging Associates seeks a Front Desk Agent for the Hampton Inn Buffalo/Williamsville. You will greet guests, manage check-in/out, and coordinate reservations, while delivering outstanding guest service.

Typical shifts include 7 AM–3 PM and 3 PM–11 PM; weekend availability required. Benefits include medical/dental/vision, 401(k) match, paid time off, tuition reimbursement, and hotel discounts.