Front Desk Agent / Guest Service Agent

Slackline Moab, Outset Collection by Hilton; Moab (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Discounts on TEAM and Travel

Vacation/Wellness/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Adventure Days every 6 months

Job summary

Slackline Moab, part of the Outset Collection by Hilton, is seeking a Front Desk Agent/Guest Service Agent. You will greet guests, handle reservations, manage check-ins/check-outs, and respond to inquiries to ensure a memorable stay.

Ideal candidates have front desk hotel experience, strong communication skills, and the ability to multitask in a fast-paced environment. Opportunities for advancement and professional development are emphasized, with a program supporting talent from entry to

Qualifications

• Experience at a hotel front desk or guest services role.
• Strong communication and listening abilities.
• Ability to greet guests, manage information, issue keys, and assist with inquiries.

Responsibilities

• Welcome guests and manage their check-in/check-out.
• Distribute keys and assign rooms to guests.
• Respond to inquiries and assist guests for a memorable stay.

Skills

Front desk experience

Communication skills

Multitasking

Customer service

English fluency

Flexibility

Tools

Opera

OnQ

Lightspeed

HotSOS

GXP

Kipsu

Slack

Job description

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role

Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent/Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path

Front Office Manager Operations Manager Assistant General Manager General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits

• 401k


• Health/Dental/Vision/Life/Voluntary Insurance


• Management Development Program


• TEAM and Travel Discounts


• Vacation/Well/Holiday Pay


• Career Advancement Opportunity


• Referral Bonus Program


• 1 Adventure Days every 6 months

Responsibilities

In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!


• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)


• Strong communication and listening skills and excellent speaking, reading, and writing ability


• Fluency in English: additional languages preferred. Spanish language skills are highly desired


• Flexible schedule required for days, weekends, and holidays


• High energy with effective and influential people skills. Positive attitude and the desire to motivate others


• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming


• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

Source: Hospitality Online