Front Desk Agent

Hilton-Garden-Inn-Hotel; Vienna (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health, dental, vision, life, and more

Management Development Program

Career advancement opportunities

Employee discounts

Job summary

The Hilton Garden Inn Hotel in Vienna, VA is seeking a charismatic Front Desk Agent who will warmly greet guests, check them in/out, manage reservations, and help create memorable stays. You’ll work in a fast-paced environment, collaborate with TEAM members, and participate in our Management Development Program to grow into hospitality leadership.

Ideal candidates have front desk experience, strong customer service, English fluency (Spanish a plus), and comfortable using hotel systems such as

Qualifications

• Front desk experience preferred in hospitality
• Customer-service mindset and welcoming demeanor
• Excellent verbal and written communication skills

Responsibilities

• Welcoming guests with a warm, genuine, and enthusiastic approach
• Checking guests in and out efficiently and professionally
• Managing guest information and reservations
• Assigning rooms and distributing keys
• Responding to guest questions, requests, and concerns
• Providing knowledgeable recommendations and assistance throughout each guest’s stay
• Anticipating guest needs and looking for opportunities to exceed expectations
• Communicating effectively with guests and fellow TEAM members
• Helping create a positive, welcoming, and memorable hotel environment

Skills

Customer service

English fluency

Communication

Organization

Teamwork

Adaptability

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Microsoft Office

Job description

About Us

At our company, we believe T.E.A.M. means Together Everyone Achieves More.

Our culture is built around supporting one another, celebrating success, and helping every team member reach their full potential—both personally and professionally.

We’re passionate about creating an environment where people feel valued, supported, and excited to come to work each day. If you’re looking for a place where you can build meaningful relationships, grow your career, and discover your “More,” we’d love to meet you!

About the Role

We’re looking for a charismatic, outgoing, and guest-focused Front Desk Agent to join our growing team!

As a Front Desk Agent, you’ll be one of the most important faces of our hotel. From the moment guests arrive, you’ll set the tone for their stay by providing a warm welcome, anticipating their needs, and creating memorable experiences.

If you genuinely enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, this could be the perfect opportunity for you.

This is a full-time position.

Why Join Our TEAM?

We’re not just offering a job—we’re offering an opportunity to build a career in hospitality.

We believe in promoting from within and investing in the people who make our organization successful. Our career path can include:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Grow Your Career With Us

Ready to take the next step? Our Management Development Program (MDP) is designed to identify and develop high‑performing team members into the hospitality leaders of tomorrow.

Through hands‑on experience, mentorship, training, and leadership development, our top talent can have the opportunity to advance into management in as little as one year.

Your potential is limitless. What’s Your More?

TEAM Benefits

We’re proud to offer a comprehensive benefits package and perks designed to support you both at work and beyond:

• 401(k)
• Health, dental, vision, life, and voluntary insurance options
• Management Development Program
• Career advancement opportunities
• TEAM member and travel discounts
• Vacation, wellness, and holiday pay
• Employee referral bonus program
• Benefits eligibility for full‑time positions
• Opportunities to grow within a thriving hospitality organization

What You’ll Do

As a Front Desk Agent, you’ll help create an exceptional experience from check‑in to check‑out. Your responsibilities will include:

• Welcoming guests with a warm, genuine, and enthusiastic approach
• Checking guests in and out efficiently and professionally
• Managing guest information and reservations
• Assigning rooms and distributing keys
• Responding to guest questions, requests, and concerns
• Providing knowledgeable recommendations and assistance throughout each guest’s stay
• Anticipating guest needs and looking for opportunities to exceed expectations
• Communicating effectively with guests and fellow TEAM members
• Helping create a positive, welcoming, and memorable hotel environment

Ideal candidates will have:

• Previous front desk experience, preferably in a branded or luxury hotel environment
• A strong customer‑service mindset and a genuine desire to make people feel welcome
• Excellent verbal, written, and interpersonal communication skills
• Strong listening skills and the ability to connect with a wide variety of guests
• Comfort using technology and software applications; experience with Microsoft Office and hotel systems is a plus
• Experience with platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is helpful, but we’re willing to train the right person
• Fluency in English; additional languages are a plus, with Spanish strongly preferred
• The ability to stay organized, prioritize multiple tasks, and remain calm in a fast‑paced environment
• A positive, team‑oriented attitude and the ability to motivate and collaborate with others
• Flexibility to work days, weekends, and holidays

$18.50 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online