Front Desk Agent — Guest Experience & VIP Services

The Peacock Inn; Lambertville (NJ); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive training

Medical Insurance

Paid Time Off policies

Great Discount Program

Job summary

Genesis Hospitality is seeking a Front Desk Agent in a hotel setting to assist guests with check-in/check-out, reservations, and information on accommodations and services. The role emphasizes delivering a satisfying guest experience and coordinating with housekeeping for room readiness.

The ideal candidate will possess a high school diploma, strong communication skills, and the ability to work in a fast-paced environment while handling sensitive information confidentially.

Qualifications

• High school diploma or equivalent is required.
• Bilingual in Spanish is a plus but not required.
• Must possess computer literacy.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and handle sensitive information confidentially.

Responsibilities

• Greet guests and check them in/out efficiently.
• Manage online and phone reservations.
• Provide information on hotel, rooms, rates, and amenities.
• Upsell facilities and services when appropriate.
• Coordinate with housekeeping to ensure rooms are ready and well-maintained.
• Respond to guest inquiries and resolve issues promptly.

Skills

Computer literacy

Communication skills

Multitasking

Organization

Fast-paced work

Confidentiality

Dependable

Education

High school diploma

Job description

Genesis Hospitality is seeking a Front Desk Agent in a hotel setting to assist guests with check-in/check-out, reservations, and information on accommodations and services. The role emphasizes delivering a satisfying guest experience and coordinating with housekeeping for room readiness.

The ideal candidate will possess a high school diploma, strong communication skills, and the ability to work in a fast-paced environment while handling sensitive information confidentially.