Front Desk Agent: Guest Experience & Room Discount Perks

IHG Hotels; Texas; Vor Ort; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Room discount

Training programs

Zusammenfassung

InterContinental Hotels & Resorts in Houston, TX, is seeking a front desk associate to warmly check-in/out guests, process payments, register guests, and provide information on services and local attractions. You will handle reservations, answer guest inquiries, and coordinate requests to ensure a memorable stay.

The role requires fluent English, physical ability to stand, and willingness to work nights, weekends, and holidays.

Qualifikationen

• High school diploma or equivalent, plus one-year front desk/guest service experience.
• Some college preferred.

Aufgaben

• Check-in/check-out hotel guests in a timely and professional manner and process payments.
• Verify guest registration and provide information on hotel services and local attractions.
• Answer phones promptly and greet guests in a courteous manner.
• Register guests, issue room keys, and communicate guest requests to management.
• Handle reservations, cancellations, and information updates via phone or in person.
• Coordinate guest requests and book services such as transportation or sightseeing tickets.

Kenntnisse

Fluent English

Ausbildung

High school diploma or equivalent; some college preferred

Jobbeschreibung

InterContinental Hotels & Resorts in Houston, TX, is seeking a front desk associate to warmly check-in/out guests, process payments, register guests, and provide information on services and local attractions. You will handle reservations, answer guest inquiries, and coordinate requests to ensure a memorable stay.

The role requires fluent English, physical ability to stand, and willingness to work nights, weekends, and holidays.