Front Desk Agent — Guest Experience Pro (On-site)

Concord Hospitality Enterprises Co.; Westerville (OH); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑oper­

Training and career advancement

Job summary

Concord Hospitality Enterprises Co. in Westerville, OH is hiring Front Desk Agents for Renaissance Westerville Hotel. Both part-time and full-time roles start at $16/hour, with a pay range up to $17.50/hour.

You will greet guests, check in/out, and resolve requests to ensure a smooth stay. The position emphasizes friendly, professional service, strong teamwork, and attention to detail in a fast-paced hotel lobby.

Qualifications

• High school diploma preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Front desk

Guest services

Customer service

Education

High school diploma

Job description

Concord Hospitality Enterprises Co. in Westerville, OH is hiring Front Desk Agents for Renaissance Westerville Hotel. Both part-time and full-time roles start at $16/hour, with a pay range up to $17.50/hour.

You will greet guests, check in/out, and resolve requests to ensure a smooth stay. The position emphasizes friendly, professional service, strong teamwork, and attention to detail in a fast-paced hotel lobby.