Front Desk Agent at Renaissance Westerville Hotel

Concord Hospitality Enterprises Co.; Westerville (OH); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑oper­

Training and career advancement

Job summary

Concord Hospitality Enterprises Co. in Westerville, OH is hiring Front Desk Agents for Renaissance Westerville Hotel. Both part-time and full-time roles start at $16/hour, with a pay range up to $17.50/hour.

You will greet guests, check in/out, and resolve requests to ensure a smooth stay. The position emphasizes friendly, professional service, strong teamwork, and attention to detail in a fast-paced hotel lobby.

Qualifications

• High school diploma preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Front desk

Guest services

Customer service

Education

High school diploma

Job description

Job Details

Posting Details

• Posted on October 12, 2026

Locations

Showing 1 location Westerville, OH 43082, USA

• On-site
• Rate : $16 USD per hour
• Pay or shift range: $16 USD to $17.50 USD

  This is the pay range for this role. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• Front Office
• Full-Time
• Requisition #: FRONT064576

Description

Now Hiring Front Desk Agents for the Renaissance Westerville Hotel! Part and Full-Time positions available! Starting at $16/hour!

As a Front Desk Agent or Guest Services Representative at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the Renaissance brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.