Front Desk Agent — Guest Experience (Part-Time)

Nashville Residence Inn - Atrium Hospitality; Nashville (TN); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Career growth

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Volunteer programs

Job summary

Nashville Residence Inn - Atrium Hospitality in Nashville is seeking a part-time Front Desk Associate to warmly check guests in and out, handle requests, and support daily front desk operations.

You will train new team members, assist with business center tasks, and help keep the lobby guest-ready while delivering exceptional service. The role emphasizes teamwork, reliability, and a friendly, guest-first attitude.

Qualifications

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Responsibilities

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Skills

Customer service

Hospitality experience

Leadership

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Nashville Residence Inn - Atrium Hospitality in Nashville is seeking a part-time Front Desk Associate to warmly check guests in and out, handle requests, and support daily front desk operations.

You will train new team members, assist with business center tasks, and help keep the lobby guest-ready while delivering exceptional service. The role emphasizes teamwork, reliability, and a friendly, guest-first attitude.