Front Desk Agent – Guest Experience & Check-In

ADP, Inc.; Menifee (CA); On-site; USD 24,000 - 38,000; Full time

Job summary

Fairfield Suites Menifee is seeking a Front Desk Agent to be the guest's first impression and Ground Control of the hospitality experience. You will ensure smooth arrivals and departures, maintain our Wings of Excellence standards, and promote hotel amenities.

The role requires greeting guests, handling check-ins/outs, and coordinating with housekeeping and management to deliver exceptional service. Nights, weekends, and holidays flexibility is required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott Stay PMS, ChoiceAdvantage, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.

Responsibilities

• Greet guests with warmth and professionalism during arrival and departure.
• Assist check-in/check-out efficiently per brand and hotel standards.
• Resolve guest concerns with empathy and discretion to ensure satisfaction.
• Promote hotel amenities and local attractions to enhance guest experience.
• Balance cash, credit, and room charges per policies.
• Coordinate with housekeeping and management on room status and VIP arrivals.

Skills

Guest service

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Hilton OnQ/PEP

Marriott Stay PMS

ChoiceAdvantage

IHG Opera Cloud

Job description

Fairfield Suites Menifee is seeking a Front Desk Agent to be the guest's first impression and Ground Control of the hospitality experience. You will ensure smooth arrivals and departures, maintain our Wings of Excellence standards, and promote hotel amenities.

The role requires greeting guests, handling check-ins/outs, and coordinating with housekeeping and management to deliver exceptional service. Nights, weekends, and holidays flexibility is required.