Front Desk Agent (Full Time) - InterContinental Houston

InterContinental Hotels Group; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their vibrant team in Houston. This role is essential for creating memorable experiences for guests, ensuring smooth check-ins, and providing exceptional customer service. With a focus on teamwork and guest satisfaction, you will handle reservations, manage guest inquiries, and maintain a welcoming atmosphere. The company offers a competitive salary and a comprehensive benefits package, including paid time off and medical insurance. If you're passionate about hospitality and enjoy interacting with people, this opportunity is perfect for you!

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Room Discounts

Training Programs

Qualifications

• 1 year of front desk or guest service experience required.
• Fluency in Spanish is highly preferred for this role.

Responsibilities

• Check-in/check-out guests and process payments accurately.
• Respond to guest concerns and provide service recovery gestures.
• Coordinate guest requests and provide local information.

Skills

Customer Service

Communication Skills

Fluency in Spanish

Cash Handling

Education

High School Diploma

Some College

Tools

Property Management Systems

Reservations Systems

Job description

Front Desk Agent (Full Time) - InterContinental Houston

Hotel: Houston (HOUIT), 6750 Main Street, 77030

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Ensure the security of the guest by verifying guest registration. Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

• Accurately process all cash and credit card transactions in accordance with established procedures including, but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize hotel revenue.
• During each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions are completed to prevent outstanding budgetary food cost.
• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.

People

• Answer phones in a prompt and courteous manner.
• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Guest Experience

• Respond appropriately to guest concerns or complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

Responsible Business

• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Print reports and/or complete paperwork at the end of shift.
• Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
• Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.

QUALIFICATION AND REQUIREMENTS

High school diploma or equivalent, plus one-year front desk/guest service experience. Some college preferred. Must speak fluent English. Fluency in Spanish is highly preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas.
• Carrying, lifting, pushing or pulling items weighing up to 50 pounds.
• Handling objects, products and computer equipment.
• Use a keyboard to operate various property management and reservations systems, etc.

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $15.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee).