Front Desk Agent (full-time)

Spire Hospitality; Bloomington (MN, IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Hotel sucht einen kreativen und gastorientierten Front Desk Agenten, um das Team zu verstärken. In dieser Rolle sind Sie verantwortlich für die Bereitstellung eines außergewöhnlichen Serviceerlebnisses für Gäste und die Optimierung der Check-in und Check-out Prozesse. Das Hotel bietet eine umfassende Palette an Annehmlichkeiten und eine angenehme Arbeitsumgebung. Mit einem attraktiven Vergütungspaket, das auch einen Retentionsanreiz umfasst, ist dies eine hervorragende Gelegenheit für alle, die ihre Karriere im Gastgewerbe vorantreiben möchten. Werden Sie Teil eines dynamischen Teams und tragen Sie dazu bei, unvergessliche Erlebnisse für die Gäste zu schaffen.

Benefits

Früher Lohnzugang

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Haustier-Rabatte

Rechtsberatung

Flexible Ausgaben

401K-Match

Lebens- und Invaliditätsversicherung

Hotelrabatte

Qualifications

• Mindestens ein Jahr Erfahrung in Front-Desk-Rollen oder Kundenservice.
• Fähigkeit, in einem dynamischen Umfeld zu multitasken.

Responsibilities

• Außergewöhnlichen Service und Fürsorge für Gäste bieten.
• Check-in und Check-out Prozesse optimieren.

Skills

Kundenservice

Multitasking

Kommunikationsfähigkeiten

Education

High School Diploma oder gleichwertig

Tools

MS Office

Hotel PMS Systeme (z.B. OPERA)

Job description

Job Description

The Marriott Renaissance Hotel is seeking a creative and guest-focused front desk agent to join our team of fun-spirited members! Our newly renovated hotel features over 250 rooms and nearly 5,000 square feet of meeting space, conveniently located for both business and leisure travelers. The role requires working evenings and weekends.

Our property is just a short drive from the Mall of America. Amenities include a full-service modern American restaurant with creatively crafted dishes featuring a Minnesota twist, an indoor heated junior Olympic-sized pool, a whirlpool, and a 24-hour fitness center. The hotel has recently undergone a complete remodel with a local Minnesotan theme.

SPIRE Hospitality is a management company committed to creating memorable guest experiences and delivering top-tier service at hotels and resorts nationwide. We provide support, tools, and opportunities for personal growth and career development.

We offer a comprehensive full-time benefits package, including early wage access, medical, dental, vision, pet discounts, identity theft protection, legal support, flexible spending accounts, a 401K match, life and disability insurance, paid time off, wellness programs, hotel discounts, and more. The pay range is $17 to $17.50 per hour, based on experience.

This role includes a $1,000 retention incentive: $250 after 90 days, $250 after 6 months, and $500 upon first anniversary.

Responsibilities

• Deliver exceptional service, courtesy, and care to guests
• Respond promptly to guest questions and requests
• Streamline check-in and check-out processes
• Answer incoming calls professionally and efficiently
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push, or pull 10 lbs
• Primarily standing during shifts

Qualifications

Education: High school diploma or equivalent

Experience: At least one year in front desk roles preferred; customer service or guest-facing experience required; familiarity with MS Office; experience with hotel PMS systems like OPERA is a plus.

SPIRE Hospitality, LLC is an Equal Opportunity Employer, including for individuals with disabilities and veterans.