Front Desk Agent (Full Time) - InterContinental Houston

IHG Hotels & Resorts; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional service at their Houston location. This full-time role involves welcoming guests, managing check-ins, and ensuring a memorable experience. Candidates should exhibit charm, attentiveness, and a proactive approach to guest needs. Join a team that values inclusivity and support, where your contributions will enhance the guest experience and promote a culture of True Hospitality for Good. If you are passionate about providing superior service and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Room Discounts

Paid Time Off (PTO)

Insurance

401k Plan

Training Opportunities

Qualifications

• 1-year front desk or guest service experience required.
• Fluency in English is mandatory; Spanish is a plus.

Responsibilities

• Check-in/check-out guests and process payments accurately.
• Respond to guest concerns and manage reservations.

Skills

Communication Skills

Problem-Solving

Basic Math

Training Skills

Education

High School Diploma

Some College

Job description

Front Desk Agent (Full Time) - InterContinental Houston

Join to apply for the Front Desk Agent (Full Time) - InterContinental Houston role at IHG Hotels & Resorts

Job Overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. Verify guest registration to ensure security. Coordinate guests’ needs, requests, and inquiries to provide superior service and value.

Core Qualities

• Be charming: approachable, confident, respectful.
• Stay in the moment: attentive, proactive, ownership-driven.
• Make it memorable: knowledgeable, engaging, style-conscious.

Responsibilities

Financial

• Process transactions accurately, handle cash, credit cards, and reports.
• Manage guest safe-deposit boxes.
• Upsell rooms to maximize revenue.
• Monitor supplies and replenish as needed.
• Welcome guests and provide local information.
• Handle reservations, tickets, and guest requests.

People

• Answer phones courteously.
• Register guests, issue keys, provide hotel info.
• Report guest issues to management.

Guest Experience

• Respond to concerns or complaints effectively.
• Book reservations and manage updates.

Responsible Business

• Promote teamwork and quality service.
• Perform additional duties like tours, concierge, special requests.
• Maintain a neat concierge area.

Qualifications & Requirements

• High school diploma or equivalent, 1-year front desk/guest service experience.
• Some college preferred.
• Fluent in English; Spanish preferred.
• Physical ability to stand, lift up to 50 pounds, and operate equipment.

Skills

• Excellent communication and reading/writing skills.
• Basic math, problem-solving, motivation, training skills.
• Availability for nights, weekends, holidays.

What We Offer

Competitive salary, benefits, room discounts, training. Pay rate: $15/hour in Houston, TX. Benefits include PTO, insurance, 401k, and more. We promote an inclusive, supportive environment aligned with our mission of True Hospitality for Good.

Additional Info

• Salary range may vary; pay based on experience and other factors.
• Reasonable accommodations available during application.
• We do not accept agency resumes.