Front Desk Agent Full-Time/Part-Time

American Liberty Hospitality; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Desk Clerk/Guest Service Agent! In this vital role, you will be the first point of contact for guests, ensuring they receive top-notch service during their stay. Your responsibilities will include managing check-ins and check-outs, handling guest inquiries with grace, and providing valuable concierge services. This dynamic position offers the chance to thrive in a bustling environment while showcasing your exceptional customer service skills. If you're passionate about hospitality and eager to create memorable experiences for guests, this opportunity is perfect for you!

Qualifications

• 6+ months of front desk experience, preferably in hospitality.
• Strong customer service skills and ability to handle guest inquiries.

Responsibilities

• Check-in/out hotel guests with professionalism and friendliness.
• Anticipate guests’ needs and provide concierge services.
• Maintain cleanliness and organization of front desk areas.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

6 months front desk experience

Job description

Job Description

Job Title: Front Desk Clerk/Guest Service Agent

Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests, phone/PBX operations, mail/message service, hotel reservations, concierge services, etc. in a professional and hospitable manner.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

1. Check-in and check-out hotel guests in a confident, professional, and friendly manner.
2. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
3. Provide gracious and efficient telephone service.
4. Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
5. Complete all items as listed on shift checklists.
6. Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.
7. Adhere to all cashiering procedures: open, secure, and balance out shift banks to include the verification of all cash.
8. Issue guest safety deposit boxes as requested.
9. Communicate service and amenities of the hotel to guests.
10. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
11. Meet with departing Front Office staff to review business status and follow-up items.
12. Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
13. Knowledgeable of hotel fire and emergency procedures.
14. Keep the front desk areas clean and well organized.
15. Assist with reservations calls in a professional manner.
16. Document maintenance needs and submit to appropriate manager.
17. Maintain complete knowledge of all hotel features/services, hours of operation.
18. Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages, and promotions.
19. Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.
20. Prepare any/all reports as directed.
21. Prepare appropriate housekeeping reports as directed.

Education and/or Experience:

6 months or more of front desk experience; preferably with brand experience.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk and occasionally sit. The employee must occasionally lift, pull/push, and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.