Agent Front Desk - Full Time

InterContinental Hotels Group; Saint Robert (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create memorable experiences for guests. This role involves welcoming guests, managing bookings, and providing local insights to ensure a friction-free stay. As a brand ambassador, you'll handle transactions and address guest concerns with a warm demeanor. Join a global team dedicated to exceptional service and let your passion for hospitality shine. If you thrive in a dynamic environment and enjoy making a difference every day, this opportunity is perfect for you!

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Comprehensive Benefits Package

Qualifications

• 1+ year experience in front desk or guest service position preferred.
• High school diploma required; college degree is a bonus.

Responsibilities

• Provide a warm welcome and manage guest bookings efficiently.
• Handle cash and credit transactions while ensuring guest satisfaction.
• Report incidents and maintain safety procedures diligently.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Flexibility

Strength (Lifting 50lbs)

Education

High School Diploma

College or University Degree

Job description

Hotel Brand: IHG Army Hotels
Location: United States, Missouri, Fort Leonard Wood

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. The hourly pay rate for this full-time position is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Who we are

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.