Front Desk Agent- Full Time

StepStone Hospitality; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Hilton Hotels discounts

Free parking

Medical insurance

Dental insurance

Vision insurance

Job summary

StepStone Hospitality is seeking a part-time Front Desk Agent for our West Palm Beach property. The role includes greeting guests, checking in/out, and handling guest inquiries to ensure a smooth experience.

Benefits include Hilton Hotels discounts, free parking, medical, dental and vision insurance. Join an incredible hospitality team at the Doubletree West Palm Beach Airport.

Qualifications

• Standing for long periods.
• Minimum lifting of 20 pounds.
• Minimum pulling of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Working weekends is a requirement.

Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make reservation, transportation, or entertainment reservations for guest, as needed.

Job description

Description

We are currently seeking a part-time Front Desk Agent for our property.

Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport!

Duties and Responsibilities:

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.

Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Working weekends is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.