Butler

Saybrook Point Resort & Marina; Saybrook Point (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Saybrook Point Resort & Marina seeks a dedicated Butler/Bell Person to deliver exceptional, discreet service with meticulous attention to detail. This dual-function role supports both Butler and Bell Person duties in a hospitality setting, handling guest arrivals, preferences, and requests with expertise.

Responsibilities include greeting guests, arranging transportation, coordinating with the Butler Coordinator, and ensuring requests are fulfilled promptly.

Qualifications

• Candidate must demonstrate strong guest service orientation.
• Professional discretion and tact are essential in all guest interactions.
• Excellent communication with guests and colleagues is required.

Responsibilities

• Greet guests warmly and anticipate needs.
• Coordinate with Butler Coordinator and log requests.
• Provide in-room amenities and room service support as requested.
• Maintain discretion and professional demeanor at all times.
• Follow up on guest requests within minutes and ensure satisfaction.

Skills

Guest service

Discretion

Communication

Attention to detail

Education

High School diploma or GED

Butler certification (preferred)

Job description

Job Title: Butler/Bell PersonFLSA Classification: Non-Exempt (Hourly)Salary Range Butler: $21.00 per hourSalary Range Bell Person: $17.00 per hourReports to: Director of RoomsSummary/objective: Butlers work as members of the butler department to aid in guest service accommodations. Duties include the delivery of exceptional, discreet service that impresses guests with meticulous attention to detail. The Butler Department personnel undergo continuous training and quality control to maintain their high standards.*Please note that this is a dual-function position and includes duties associated with both this role and the Bell Person position.Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Greet each guest, enthusiastically and with a smile to create a friendly positive experience.An electronic record of guest information that includes information gleaned through unobtrusive observation during their stays, from pre-arrival interviews, and from follow-up communications.Pre-arrival interviews are conducted with pleasantries and efficiency, or sent via email, to determine guest needs. All desired reservations are made and confirmed either by phone/text or e-mail.Responsible for transportation arrangements.Rooms undergo pre-arrival inspections to ensure they are clean, stocked, and fully operational before guests arriveArrival amenities are tailored to guest preferences or celebration of occasions and varied between visits.Guests are welcomed at the door with their preferred beverage, compliments of the hotel/resort. If the preference is unknown, a refreshing local specialty is elegantly presented on a tray.Upon arrival, guests are provided with a list of butler services, which is either pointed out or explained to them, along with an invitation to make use of these servicesFollowing up on guest activities to ensure service was/is being delivered well.Providing a wake-up service, room service menu, beverage, newspaper, drawing of bath, laying out of clothes; informing guests of the weather for the daySetting up the table for room service orders and inquiring if there is anything else the guest needsProviding professional shoe cleaning, clothes steaming, or ironing services upon request, and ensuring items are properly put awayRemoving plastic wraps, clips, safety pins, labels, and other laundry/dry cleaning packaging before returning clothes to the closet, and transferring dry cleaning from wire hangers to the wooden or cloth ones provided for guestsTurndown by the butlers is made while guests are out of the room to ensure everything is ready, neat and clean for guest’s return. A basic amenity is provided;Providing a guest itinerary at start of stay, and an updated daily one each evening at turndown if there are any changes,Late afternoon/early evening butler led cocktail making class and cocktail hour featuring a signature cocktailOffering a basic travel care package the day before departure and placing it in the guest room during turndown the night before the guest departs;Speed dial buttons on the telephone go to the Butler Coordinator (BC) and emergencyBC answers calls by the third ring, greeting guests by name and with courtesyBC logging all requests and relaying them immediatelyBC following up to ensure guest requests are filledThe White Board is kept up to date to manage guests’ activities and requestsButlers are very professional in their behavior, observing the emotional tone/body language of the guests and responding appropriatelyAll butler personnel maintain discretion, quietly observing and attending to guests’ needsGuest follow-up by the butler, inviting to return based on some event that aligns with their preferencesExtra special touches are made to wow guests, based on personal preferencesAll guest requests are addressed within minutes. If the request is complex, it is acknowledged promptly and then worked on.BCs follow up on and escalate guest requests if not attended to within half an hourButlers are equipped to handle secretarial, technological, and business center service requestsThe Butler Department and its personnel are well-regarded by fellow employees, management, and guests, fostering mutual support and cooperation.Work environmentWorking conditions are based in a hospitality settingAssociates may be exposed to weather conditions prevalent at the time.Noise level in work environment is usually moderate to occasionally loud.Exposed to moving mechanical partsExposed to high, precarious places; fumes or airborne particles.Exposure to toxic or caustic chemicals.Physical demandsWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to push, pull, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.Language Skills: Working knowledge of the English language is mandatory as well as the ability to speak, read and write clearly.Work authorization/security clearance requirementsSaybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.Affirmative Action/EEO statementSaybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.Offered BenefitsSaybrook Point Resort & Marina offers a competitive benefits package designed to support our employees' health, financial well-being, and professional growth. All employees are eligible for our 401(k)-retirement savings plan, Employee Assistance Program (EAP), employee discounts, holiday premium pay for hours worked on designated holidays, and financial assistance through our Employee Relief Fund and Hardship Loan Program. Eligible full-time employees also receive medical, dental, and vision insurance, paid time off, paid holidays, and tuition reimbursement.Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.CompetenciesKnowledge of butler practices and procedures.Working knowledge of Food and Beverage Service: The head butler must have extensive knowledge of food and beverage service to oversee the dining arrangements.Perform job functions with attention to detail, speed and accuracy.Must be able to interact with guests effectively and in a courteous, professional manner.Excellent written and oral communication skills focused on hospitality etiquette.Required education and experienceHigh School diploma or GED required.Preferred education and experienceProfessional Butler certification preferred.1 year of butler experience preferred.Additional eligibility requirementsMaintains all current licenses and certificationsBe familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.Available days, evenings, weekends, holidays and extended hours as business dictates.