Front Desk Agent Full Time

Wyndham Garden Norfolk Downtown; Norfolk (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Agent to join their team. This full-time role is perfect for individuals who thrive in a fast-paced environment and enjoy interacting with guests. As the first point of contact, you will play a crucial role in ensuring guest satisfaction by assisting with check-in and check-out procedures, managing inquiries, and providing information about hotel services. If you're passionate about delivering exceptional customer service and looking to start your career in hospitality, this opportunity is ideal for you.

Qualifications

• 1 year of experience as a Guest Service Agent preferred.
• Ability to lift and transport up to 25 pounds.

Responsibilities

• Assist guests with inquiries and requests.
• Provide information about hotel services and promotions.
• Ensure high guest satisfaction through professional service.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Join Our Team as a Full-Time Front Desk Agent at Wyndham Garden Norfolk Downtown

Be among the first 25 applicants to apply for this exciting opportunity.

Position Summary: The Front Desk Agent is the first point of contact for guests, responsible for check-in and check-out procedures, handling phone calls, and managing guest requests according to hotel policies. Maintaining positive guest relations and resolving challenges to ensure guest satisfaction are key responsibilities.

Responsibilities include:

1. Assisting guests with their needs and inquiries.
2. Providing information about hotel features, services, rates, promotions, and activities.
3. Maintaining knowledge of daily operations and guest schedules.
4. Ensuring a high level of guest satisfaction through professional service.

Physical and Work Environment Requirements:

• Exert physical effort lifting/transporting up to 25 pounds; push/pull carts up to 100 pounds.
• Work in various environments, including indoor and outdoor settings, with variable temperatures and noise levels.
• Stand and move efficiently for up to 8 hours.
• Willing to work nights, weekends, and holidays.

Minimum Qualifications:

• High school diploma or G.E.D.
• At least 1 year of experience as a Guest Service Agent preferred.

Additional Information: This role is full-time, entry-level, and located in Norfolk, VA, within the hospitality industry. Regular attendance is essential.