Holiday Inn Express Front Desk Agent -Full Time

Coastal Hospitality Associates, LLC; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to deliver exceptional guest experiences. This role is perfect for individuals with a passion for service and strong communication skills. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs, while maintaining high hotel standards. Join a team that values your contributions and offers comprehensive health benefits, paid time off, and a supportive work environment. If you thrive in a dynamic setting and enjoy helping others, this opportunity is for you.

Benefits

Health benefits: Medical, Dental, Vision

Paid Time Off

Employee Assistance Program

Referral incentives

401(k) with company match

Flexible Spending Accounts

Legal resources

Travel discounts

Qualifications

• 1-2 years of front desk experience preferred.
• Good command of English and excellent communication skills.

Responsibilities

• Check-in/check-out guests courteously and efficiently.
• Greet guests warmly upon arrival.
• Respond promptly to guest needs and inquiries.

Skills

Communication Skills

Customer Service

Cash Handling

Education

High School Diploma

Job description

Holiday Inn Express-Virginia Beach- Front Desk Agent - Full Time

Join us to apply for the Front Desk Agent - Full Time role at Coastal Hospitality Associates.

Job Details

Location: Virginia Beach, VA

Pay Range: $16.00/hr (base rate starting at $15.50)

Seniority Level: Entry level

Employment Type: Full-time

About the Role

The Full Time Front Desk Agent is responsible for supervising all aspects of front desk operations, ensuring excellent guest service, and maintaining hotel standards. The role requires strong communication and leadership skills, and a passion for hospitality.

Responsibilities

• Check-in/check-out guests courteously and efficiently.
• Greet guests warmly upon arrival.
• Complete registration and confirm guest details.
• Select appropriate rooms based on guest needs.
• Process payments according to hotel policies.
• Respond promptly to guest needs and inquiries.

Qualifications

• 1-2 years of front desk experience preferred.
• Good command of English and excellent communication skills.
• Cash handling experience.
• Availability to work evenings (3:00 pm - 11:00 pm), weekends, and holidays.

Benefits

• Health benefits: Medical, Dental, Vision
• Paid Time Off
• Employee Assistance Program
• Referral incentives
• Insurance: Short Term Disability, Life, Accidental Death
• Retirement plan: 401(k) with company match
• Flexible Spending Accounts (Health, Dependent Care)
• Legal resources and travel discounts

Additional Information

This description provides a general overview; not all duties and requirements are listed. We are an Equal Opportunity Employer (EOE M/F/Veteran/Disabled).