Full-Time Overnight Relief & Front Desk Agent

Main Street Hospitality, Inc.; Newport (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Full-Time Overnight Relief & Front Desk Agent, where you'll be the welcoming face for guests at all hours. This role combines overnight front desk responsibilities with support for the front office team, ensuring smooth operations and exceptional service. With a focus on guest satisfaction, you'll handle check-ins, process payments, and maintain a safe environment during the night. Enjoy a comprehensive benefits package, including group insurance, retirement plans, and paid time off. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you.

Benefits

Group insurance (medical, dental, vision)

Company-paid life insurance

401K retirement program with employer match

Paid time off (vacation days, personal days, holidays)

Hotel discounts

Career development opportunities

Child reimbursement

Qualifications

• Previous experience in hospitality or customer service preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Handle overnight front desk duties and monitor property security.
• Assist with front desk coverage during non-overnight shifts.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Tools

Hotel Property Management Systems

Job description

We are seeking a dependable, friendly, and detail-oriented Full-Time Overnight Relief & Front Desk Agent to join our team. This dual-role position covers overnight front desk responsibilities as well as providing support and coverage for the front office team as needed. You’ll be the welcoming face of the property, ensuring guests feel at home no matter the hour, and helping the team maintain smooth operations.

Benefits

• Group insurance, including medical, dental and vision, in addition to company-paid life insurance

• Optional insurance plans include Short and Long-term disability, Accident and Critical Illness

• 401K retirement program with employer match

• You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays

• Hotel discounts throughout Main Street Hospitality’s hotel portfolio

• Career development, child reimbursement and more!

Responsibilities:

• Greet guests warmly and professionally, providing exceptional service from check-in to check-out.

• Handle overnight front desk duties, including guest requests, reservations, and daily audit procedures.

• Monitor property security and maintain a calm, safe environment during overnight hours.

• Process payments, balance the day’s transactions, and prepare reports as part of the night audit process.

• Assist with front desk coverage during non-overnight shifts as needed.

• Communicate effectively with housekeeping, maintenance, and management teams.

• Maintain knowledge of hotel services, promotions, and local attractions to assist guests.

• Respond promptly to guest inquiries, concerns, and emergencies with professionalism and care

Qualifications:

• Previous experience in hospitality or a customer service role preferred.

• Comfortable working independently during overnight shifts.

• Strong communication and problem-solving skills.

• Reliable, punctual, and able to multitask in a fast-paced environment.

• Familiarity with hotel property management systems is a plus.

• Flexible schedule, including weekends and holidays.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.