Full-Time Overnight Relief & Front Desk Agent

Main Street Hospitality; Newport (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is looking for a dependable and friendly Overnight Relief & Front Desk Agent. In this dual-role position, you will be the welcoming face of the property, ensuring guests feel at home, while managing overnight front desk responsibilities. You'll handle guest requests, monitor property security, and assist with front desk coverage as needed. This role offers a unique opportunity to contribute to a smooth operation during overnight hours, making a significant impact on guest experiences. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement Program

Paid Time Off

Hotel Discounts

Career Development

Child Reimbursement

Qualifications

• Previous experience in hospitality or customer service preferred.
• Strong communication and problem-solving skills needed.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Handle overnight front desk duties and guest requests.
• Maintain property security and respond to inquiries.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

Experience in Hospitality

Tools

Hotel Property Management Systems

Job description

We are seeking a dependable, friendly, and detail-oriented Full-Time Overnight Relief & Front Desk Agent to join our team. This dual-role position covers overnight front desk responsibilities as well as providing support and coverage for the front office team as needed. You’ll be the welcoming face of the property, ensuring guests feel at home no matter the hour, and helping the team maintain smooth operations.

Benefits

• Group insurance, including medical, dental and vision, in addition to company-paid life insurance

• Optional insurance plans include Short and Long-term disability, Accident and Critical Illness

• 401K retirement program with employer match

• You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays

• Hotel discounts throughout Main Street Hospitality’s hotel portfolio

• Career development, child reimbursement and more!

Responsibilities:

• Greet guests warmly and professionally, providing exceptional service from check-in to check-out.

• Handle overnight front desk duties, including guest requests, reservations, and daily audit procedures.

• Monitor property security and maintain a calm, safe environment during overnight hours.

• Process payments, balance the day’s transactions, and prepare reports as part of the night audit process.

• Assist with front desk coverage during non-overnight shifts as needed.

• Communicate effectively with housekeeping, maintenance, and management teams.

• Maintain knowledge of hotel services, promotions, and local attractions to assist guests.

• Respond promptly to guest inquiries, concerns, and emergencies with professionalism and care

Qualifications:

• Previous experience in hospitality or a customer service role preferred.

• Comfortable working independently during overnight shifts.

• Strong communication and problem-solving skills.

• Reliable, punctual, and able to multitask in a fast-paced environment.

• Familiarity with hotel property management systems is a plus.

• Flexible schedule, including weekends and holidays.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.