Springhill Suites - Front Desk Agent (Full Time)

Coastal Hospitality Associates, LLC; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Agent for the Springhill Suites. This full-time role includes guest services, managing check-ins/outs, and ensuring guest satisfaction. Ideal candidates will possess strong communication and organizational skills, with a flexible schedule to accommodate varying shifts. Benefits include health insurance, paid time off, and travel discounts.

Benefits

Health insurance: Medical, Dental, Vision

Paid Time Off

Employee Assistance Program

Company Matched 401K

Travel Discounts

Qualifications

• Ability to stand for 8 hours.
• Flexible schedule including days, nights, weekends, holidays.

Responsibilities

• Maintain positive guest relations and resolve complaints.
• Process check-outs and update hotel occupancy systems.
• Communicate guest requests to relevant departments.

Skills

Communication

Basic math

Computer skills

Tools

Word

Outlook

Job description

Springhill Suites - Front Desk Agent (Full Time)

Join to apply for the Springhill Suites - Front Desk Agent (Full Time) role at Coastal Hospitality Associates.

Job Details

Position: Front Desk Agent

Location: Springhill Suites by Marriott

Pay Range: $15.50 - $16.00 per hour

Start Date: Immediately

Role Overview

The Front Desk Agent is responsible for guest services, including check-ins and check-outs, answering phones, and handling special requests in accordance with hotel policies.

Benefits

• Health insurance: Medical, Dental, Vision
• Paid Time Off
• Employee Assistance Program
• Insurance: Short Term Disability, Life Insurance, Accidental Death
• Optional Long Term Disability and Life Insurance
• Company Matched 401K
• Flexible Spending Accounts
• Legal Resources
• Travel Discounts

Essential Duties

• Maintain positive guest relations and resolve complaints.
• Know hotel features, rates, promotions, and occupancy status.
• Manage cash bank and verify guest information.
• Communicate guest requests to relevant departments.
• Process check-outs and update hotel occupancy systems.

Minimum Qualifications

• Basic math, computer skills (Word, Outlook), and communication skills.
• Ability to stand for 8 hours.
• Flexible schedule including days, nights, weekends, holidays.

Preferred Characteristics

• Guest service experience preferred.
• Strong computer, organizational, and communication skills.
• Ability to work independently and as part of a team.

This role requires physical ability to stand, bend, reach overhead, push, and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Full-time, flexible schedule

Salary: Starting at $15.50/hour