Front Desk Agent

Blue Sky Hospitality Solutions; Pennsylvania; On-site; USD 26,000 - 38,000; Full time

Job summary

Blue Sky Hospitality Solutions is seeking a Front Desk Agent to welcome guests, handle check-ins/outs, and manage reservations using the hotel's PMS. The role requires excellent communication, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Training will be provided for reservation systems, and flexibility for evenings, weekends, and holidays is preferred. Primary duties include assisting guests, answering inquiries, and coordinating with housekeeping to ensure

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency with computers and hotel reservation systems (training provided if necessary).

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out service.
• Manage reservations, cancellations, and modifications through the hotel's property management system (PMS).
• Answer and direct incoming calls in a courteous and professional manner.
• Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest accounts, payments, and billing.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.
• Uphold security by verifying guest identification, handling room keys properly, and monitoring access.
• Follow hotel policies and procedures, including cash handling and credit card security.
• Assist with administrative tasks as needed by management.

Skills

Communication skills

Multitasking under pressure

Computer proficiency

Education

High school diploma or equivalent

Hospitality coursework (preferred)

Tools

PMS (Property Management System)

Job description

Job Title: Front Desk Agent

Reports To: Front Desk Manager / General Manager

Job Summary:
The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience. This position is responsible for handling check-ins, check-outs, reservations, and guest inquiries while ensuring a high level of customer service.

Key Responsibilities:

• Greet guests warmly upon arrival and provide efficient check-in and check-out service.
• Manage reservations, cancellations, and modifications through the hotel's property management system (PMS).
• Answer and direct incoming calls in a courteous and professional manner.
• Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Maintain accurate records of guest accounts, payments, and billing.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.
• Uphold security by verifying guest identification, handling room keys properly, and monitoring access.
• Follow hotel policies and procedures, including cash handling and credit card security.
• Assist with administrative tasks as needed by management.

Qualifications:

• High school diploma or equivalent required; hospitality or related coursework preferred.
• Previous hotel or customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency with computers and hotel reservation systems (training provided if necessary).
• Professional appearance and positive attitude.

Physical Requirements:

• Ability to stand for extended periods of time.
• Occasional lifting of up to 25 lbs.
• Flexible schedule, including evenings, weekends, and holidays.