Front Desk Agent

Ontario Trillium Foundation; Richmond (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Ontario Trillium Foundation is seeking a hotel front desk associate to represent the property, greet guests, register arrivals, assign rooms, handle requests, and ensure a superior guest experience. You will coordinate with housekeeping and engineering, handle check-outs, and manage monetary transactions while upholding privacy and service standards.

The role requires a high school diploma, professional communication, flexibility for weekends/holidays, and knowledge of local events.

Qualifications

• High school diploma or equivalent required.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Understand and adhere to credit, check cashing and cash handling policies.
• Learn safety, emergency and accident prevention policies.
• Skilled in use of front office equipment.
• Knowledge of proper telephone etiquette.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Takes same day reservations and future reservations when necessary; knows cancellation procedures.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with housekeeping.
• Coordinates guest room maintenance with engineering and maintenance divisions.
• Uses persuasive selling techniques to sell rooms and promote other services.
• Reports unusual occurrences or requests to the manager.
• Manages and resolves guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy and a professional appearance.

Skills

Customer service

Communication

Telephone etiquette

Professional demeanor

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care.

Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the

guests have a pleasant stay and smooth checkout.

Job Duties

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays