Front Desk Agent- Home2 Suites Tyler

One Ocean Resort & Spa; Tyler (TX); Hybride; USD 19 000 - 25 000; Plein temps

Résumé du poste

One Ocean Resort & Spa in Tyler, TX is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations.

You will efficiently post charges and maintain knowledge of rates, discounts, and procedures. This role requires teamwork, reliability, and the ability to work varied shifts including nights and weekends to ensure memorable guest experiences.

Qualifications

• High work ethic and self-initiative.
• Able to work nights, weekends, and holidays.
• Enjoys being part of a team providing great guest experiences.

Responsabilités

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Know how to handle cash, checks and credit card information for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation/ relocation procedures when needed.

Connaissances

Team player

Flexible schedule

Strong work ethic

Excellent communication

Description du poste

On the edge of Tyler's medical district, we're five minutes from UT Health Tyler other healthcare facilities. Tyler's famous Rose Garden, the Azalea Trail, and Goodman-LeGrand Museum are all within a 15-minute drive. Make the most of your in-suite kitchen, or grill a feast outside. WiFi is free, as is our hot breakfast.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws