Front Desk Agent - Flexible Scheduling & Guest Experience

The Lodge on Lake Oconee; Eatonton (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

The Lodge on Lake Oconee in Eatonton, Georgia, is seeking a Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include assisting with check-in/check-out, issuing room keys, processing payments, and maintaining communication with housekeeping. The ideal candidate will have excellent communication skills, a friendly personality, and the ability to handle customer inquiries positively. This position offers flexible scheduling and career advancement opportunities.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests to identify their needs.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Excellent communication skills

Customer service orientation

Problem resolution

Friendly and outgoing personality

Computer literacy

Job description

The Lodge on Lake Oconee in Eatonton, Georgia, is seeking a Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include assisting with check-in/check-out, issuing room keys, processing payments, and maintaining communication with housekeeping. The ideal candidate will have excellent communication skills, a friendly personality, and the ability to handle customer inquiries positively. This position offers flexible scheduling and career advancement opportunities.