Park Front Desk Specialist: Guest Experience & Check-In

Coral Hospitality, LLC; Georgia; On-site; USD 17,000 - 22,000; Part time

Job summary

Little Ocmulgee State Park & Lodge in Helena, GA is seeking a Front Desk Agent for a part-time seasonal role. You will greet guests, check them in/out, and manage reservations while sharing information on park amenities and local attractions.

Responsibilities include handling phone and email inquiries, maintaining accurate guest records, and coordinating with housekeeping to ensure rooms meet quality standards. Strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality.
• Familiarity with reservation and POS systems.
• Strong verbal and written communication.
• Ability to work weekends and holidays.

Responsibilities

• Greet and register guests, verify reservations, and process payments.
• Provide information about park facilities, activities, and local attractions.
• Manage phone and email inquiries and reservation requests.
• Maintain guest records and transactions in the park’s system.
• Coordinate with housekeeping and maintenance to ensure quality prior to arrival.
• Handle guest complaints professionally and escalate when needed.
• Assist in daily administrative tasks at front desk.

Skills

Communication skills

Basic computer skills

Customer service

Education

High school diploma or equivalent

Tools

Reservation software

Property management systems

Job description

Little Ocmulgee State Park & Lodge in Helena, GA is seeking a Front Desk Agent for a part-time seasonal role. You will greet guests, check them in/out, and manage reservations while sharing information on park amenities and local attractions.

Responsibilities include handling phone and email inquiries, maintaining accurate guest records, and coordinating with housekeeping to ensure rooms meet quality standards. Strong communication and computer skills are essential.