Front Desk Agent

HIC; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Competitive compensation

Job summary

HIC is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests in Los Angeles, CA. You will assist guests with check-in/check-out, issue room keys, and coordinate with housekeeping to maintain room readiness.

Responsibilities include taking reservations, answering questions by phone/email/in-person, building rapport with guests, describing room features, and ensuring health and quality standards are met.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and ability to use reservation/POS systems.
• Customer-focused problem solving.
• Ability to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

English proficiency

Hospitality standards

Computer literacy

Customer service

Lift 30 pounds

Tools

Reservation systems

POS/payment software

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds