Front Desk Agent First Shift

StepStone Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Le Meridien Sheraton Charlotte Hotel, managed by StepStone Hospitality, seeks a Front Desk Agent to warmly greet guests and handle inquiries at the main desk. You will manage check-ins, reservations, and guest requests with a service-oriented approach in a fast-paced hotel environment.

Shifts include weekdays, weekends, and holidays. Candidates should be able to handle payments, use hotel software, and assist with night audit when required.

Qualifications

• Hospitality experience is helpful but not required.
• Strong guest service mindset and professional demeanor.
• Willingness to work weekdays, weekends and holidays.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and provide escort instructions as needed.
• Sort and track incoming mail and messages.
• Transmit and receive messages via all channels.
• Answer inquiries about hotel services, registrations, dining and travel directions.
• Maintain record of room availability and rates.
• Compute bills, collect payments and give change.
• Make, confirm and cancel reservations via all channels.
• Post charges to guest bills when needed.
• Arrange reservations for transportation or entertainment.
• Safely deposit guest valuables in hotel safe.
• Be proficient with office software and know night audit basics.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Office software

Front desk software

Job description

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response.

Requirements

Weekdays, weekends, and holidays are required. PM shift

The responsibilities of the Front Desk Agent include but are not limited to:

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.
• Will be dually trained as front desk as well as hotel operator.

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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