Front Desk Agent

Warner Center Marriott Woodland Hills; Los Angeles (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

HM Alpha Hotels & Resorts is seeking a Front Desk Agent at Division Marriott Warner Center to deliver excellent guest service and ensure smooth check-in/check-out experiences. You will greet guests, handle reservations, answer inquiries, and assist with concierge services in a fast-paced hotel environment.

The role emphasizes strong communication, attention to detail, and a professional demeanor while working with housekeeping and maintenance to meet guest needs.

Qualifications

• Strong communication skills, both verbal and written.
• Experience in customer service or front desk roles preferred.
• Proficient with Microsoft Office and hotel management software.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle check-ins and check-outs accurately and efficiently.
• Answer calls, respond to inquiries, and provide hotel information.
• Manage reservations, update guest info, and process payments.
• Address guest concerns and ensure positive resolutions.
• Coordinate with housekeeping/maintenance to prepare rooms.
• Maintain a clean and organized front desk area.
• Process guest payments and prepare necessary reports.
• Assist with concierge services and local recommendations.
• Follow hotel policies and safety procedures.
• Perform other duties as assigned by the Front Desk Supervisor or Manager.

Skills

Communication skills

Customer service

Multitasking

Problem solving

Professional appearance

Education

High school diploma

Some college coursework in hospitality

Tools

Microsoft Office

Hotel management software

Job description

Division Marriott Warner Center

Description

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system.
• Answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions.
• Manage reservations, including booking rooms, updating guest information, and processing payments.
• Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed.
• Maintain a clean and organized front desk area.
• Process guest payments, handle cash and credit transactions, and prepare necessary reports.
• Assist with concierge services, providing recommendations for dining, transportation, and activities.
• Follow all hotel policies and procedures, including safety and security protocols.
• Perform other duties as assigned by the Front Desk Supervisor or Manager.

Experience and Education

• High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus.
• Previous experience in customer service, hospitality, or a front desk role preferred.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Position Requirements

Successful completion of a background check is required prior to employment

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.