Front Desk Agent - Fairfield Foley, Foley, AL

Fairfield Foley; Foley (AL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Hands-on training

Growth opportunities

Job summary

Fairfield Inn & Suites Foley, AL is seeking a Front Desk / Guest Services Representative to warmly greet guests, process check-ins/outs, and handle reservations. You will verify payments in our property management system and coordinate arrivals with a friendly, detail-oriented approach.

Join a team that values five-star service, teamwork with housekeeping and breakfast, and a fast-paced environment. Training is provided, hotel experience is a plus but not required, with opportunities for growth

Qualifications

• No hotel experience required; friendly, detail-driven approach welcomed.
• Strong communication and organizational abilities are essential.
• Willingness to work mornings, evenings, nights, weekends and holidays.

Responsibilities

• Greet, check in, and check out guests with warmth and professionalism.
• Handle reservations, phone calls, and guest inquiries with ease.
• Verify payments and guest information in the property system accurately.
• Prepare key packets and coordinate group arrivals.
• Address guest concerns to deliver five-star experiences.
• Coordinate with Housekeeping, Breakfast, and Laundry to keep operations smooth.
• Maintain a sharp, organized, guest-ready front desk.

Skills

Hospitality / guest service

Communication skills

Organizational skills

Team player

Flexible hours

Job description

Front Desk / Guest Services Representative — Fairfield Inn & Suites Foley, AL

Hiring Now — Join a Team That Treats You Like Family

Love making people feel welcome? Fairfield Inn & Suites Foley is looking for a friendly, detail-driven Front Desk / Guest Services Representative to be the first smiling face our guests see. If you thrive in a fast-paced environment and take pride in delivering five-star service, we want to meet you.

What You'll Do

• Greet, check in, and check out guests with warmth and professionalism
• Handle reservations, phone calls, and guest inquiries with ease
• Verify payments and guest information accurately in our property management system
• Prepare key packets and coordinate group arrivals
• Solve problems on the spot and turn guest concerns into five-star experiences
• Team up with Housekeeping, Breakfast, and Laundry to keep things running smoothly
• Keep the front desk sharp, organized, and guest-ready

What You Bring

• A genuine passion for hospitality and customer service (hotel experience a plus, not required!)
• Strong communication and organizational skills
• The flexibility to work mornings, evenings, nights, weekends, and holidays
• The stamina to stand, walk, and stay on your feet through a busy shift
• A sharp eye for detail and a cool head under pressure
• A team-player attitude and a quick-learning mindset

Why You'll Love Working Here

• Hourly, non-exempt position — overtime opportunities during peak seasons
• Be part of a respected, growing hospitality team with A&R Group
• Hands-on training — no hotel experience? No problem
• A workplace that values professionalism, integrity, and genuine guest care
• Room for growth within a multi-property hospitality company

Ready to Be the Heart of Our Hotel?

A&R Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.